Refunds

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember that it takes 10-14 business days for your bank or credit card company to process and post the refund.

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

How to get a refund:

You can contact us at our email address, which is info@Kernerio.com

Please note that the email sent to you is accompanied by a clear picture of the product and you can describe in the email what you need help with. What is your request? We will do our best to help you.

When you meet our return conditions and return an item, and when we receive and inspect your return and the item is in good condition, we will send you an email notifying you that we have received the return.

We will also notify you of the approval or denial of the refund.

Upon approval, we will process your refund and return it to your credit card or original payment method.

If you have not received your refund, please check your bank account again and contact your bank.

If you have completed all the steps but have not received a refund, please contact us via email: info@Kernerio.com